Your pack shipment
Packages are generally dispatched within 1-2 days after receipt of payment and are usually shipped via CourierPost with tracking and drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs.
Boxes are amply sized and your items are well-protected.
Our aim is to make sure that you are completely satisfied with your purchase. Here is a list of options and conditions when it comes to returning and requesting refunds for products.
1. The item I ordered is no longer required or incorrectly purchased.
If you have purchased the incorrect item or if you change your mind after making a purchase we can process a credit as long as the item is unopened, in mint condition and returned at your cost within 7 days of delivery. All accepted returns are subject to a 15% (percent) restocking fee once the goods have arrived at our warehouse and been assessed. A credit can be given on the item only, shipping/extras are not to be reimbursed. Special order items and Software will not be accepted due to the nature of the products, their origins and copyright regulations.
2. The item I received is the not the item I purchased.
If you have received the incorrect item(s) a replacement can be processed provided the item is unopened and in mint condition. A return request (RMA) needs to be submitted from your online account here prior to any item being returned. Photo verification of the incorrect item(s) received is required then Computer Lounge can process the correct item(s) to be shipped along with a courier collection service for the incorrect item(s) received.
3. The item I purchased has been damaged in transit.
If you receive an item with damage it must be reported to within 24 hours of delivery, failure to do so warrants the receiver taking full responsibility for the item(s) affected. A return request (RMA) needs to be submitted from your online account here prior to any item being returned. Photo verification of the item(s) you received and the damage is required so we can process the claim with the courier company. The courier company will collect the goods from your delivery address once the above is complete. This process can take up to 7 working days. Please note that for your claim to be accepted you must retain the original packaging material used to deliver your order.
Unfortunately we cannot refund or replace item(s) that have been lost, damaged or stolen after being delivered to your property.
4. The item I purchased has not arrived.
If your item did not arrive the first thing to do is request a ‘track and trace’ on your item from the courier’s website. A link is included in an email sent to you at the time of dispatch.
5. The item I purchased has become faulty within the manufacturer's warranty period.
If you have an item that has become faulty and is still within the manufacturer’s warranty period, you must submit a Return Request (RMA), available from your online account here, prior to any item being returned. Please make sure to give us full details of the fault with serial numbers so we can process the RMA quickly. We will contact you and provide you with return instructions via E-mail.
In order to assist you with your faulty product, it will need to be returned to us so we can test and confirm that it is faulty first. You may also be able to contact the manufacturer or service agent directly to arrange a solution.